Our Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a full refund.
Eligibility
- Items must be unused, in original packaging, and in the same condition you received them
- Items must be returned within 30 days of delivery
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Items that have been used, assembled, or damaged by the customer
- Items marked as final sale
- Gift cards
How to Initiate a Return
- Email us at info@welcomelane.com with your order number and reason for return
- We will provide you with a return authorization and shipping instructions
- Ship the item back to us in its original packaging
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges
If you need a different item, please return the original and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery at info@welcomelane.com. We will arrange a replacement or full refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method.